This Privacy Policy explains how Osteo Gate ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application and related services. By using the application, you consent to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use the app:
- Account information: your name, email address, password, and role (student or teacher).
- Professional information (teachers only): degree, institution, professional association, and credentials submitted during the teacher application process.
- Profile information: profile photo, biography, and contact preferences.
- Course activity: courses accessed, lessons watched, and progress data.
- Purchase data: records of course purchases and payment status. Full payment card details are handled exclusively by our payment provider and are not stored on our servers.
- Teacher-uploaded content: video files, documents, and course materials uploaded by teachers.
- Device and usage data: device type, operating system, IP address, pages visited within the app, time and date of visits, and time spent on the application. This data is collected automatically to help us improve the service.
- Push notification token: used to deliver in-app notifications to your device.
The application does not collect precise location data from your device.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Osteo Gate platform
- Manage your account and authenticate your identity
- Process course purchases and manage access
- Send transactional notifications (e.g. course approval, account confirmation)
- Review teacher applications and moderate content
- Monitor platform performance and diagnose technical issues
- Contact you with important service-related information
- Comply with legal obligations
3. Third-Party Services
We use the following categories of third-party services, which may process your data as part of delivering the platform:
- Backend and hosting: database storage, authentication, and file storage for course content.
- Payments: secure processing of course purchases. Payment data is handled directly by our payment provider and is not stored on our servers.
- Analytics: anonymised usage data to help us understand how the app is used and improve the experience.
- Error monitoring: automated error reporting to help us identify and resolve technical issues quickly.
- AI and video processing: transcription, translation, and audio synthesis for multilingual course versions. This may involve processing teacher-uploaded video content.
- Email delivery: transactional emails such as account confirmation and password reset.
These services operate under their own privacy policies and are selected for compliance with applicable data protection standards. We may also disclose your information:
- as required by law, such as to comply with a subpoena or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud;
- with trusted service providers who work on our behalf, do not have independent use of the information disclosed to them, and have agreed to adhere to this privacy policy.
4. Opt-Out
You can stop all collection of information by the application by uninstalling it using the standard uninstall process available on your device or through the app marketplace.
5. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. To request deletion of your account and associated data, contact us at osteogaitcourses@gmail.com and we will respond within a reasonable time.
6. Your Rights
Depending on your location, you may have rights to access, correct, or delete the personal data we hold about you. To exercise any of these rights, please contact us at osteogaitcourses@gmail.com.
7. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.
8. Children
Osteo Gate is intended for adults and professional practitioners. We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us at osteogaitcourses@gmail.com so we can take the necessary steps.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of the app after changes constitutes your acceptance of the updated policy.
10. Contact
For any privacy-related questions or requests, please contact us at:
osteogaitcourses@gmail.com